We can ship our products to almost every part in India. Shipping transit times depends on the product, design, fabric and quantity you choose.
We start crafting orders only after we receive orders from you. Each order is solely made for a particular customer. Symplico understands the demands of the customers and tries the best to deliver the order within 7 to 10 business days. However, as every order is tailor-made, sometimes the order may take a little while to get ready, and the shipping might get delayed. For any such concern, you can reach out to us at firstname.lastname@example.org, and we will surely resolve your queries at the earliest. Any order once placed at Symplico, can not be canceled.
Can I Return Or Exchange What I Ordered At Symplico?
Symplico is about crafting unique products for unique personalities.
We understand sometimes you might want to return the product for a valid reason, as it may have not met your expectations. As we manufacture on-demand as per the customer’s selection, we can not stock it back in our inventory as it is not going to be used by any other customers. So we have some conditions that need to be fulfilled by customers to place return requests.
1. The return request must be raised within 7 days from the date of delivery on mail at email@example.com.
2. Return request is NOT APPLICABLE on Sample Books.
3. Please mention your order number, for us to track the details.
4. In case you want us to reprint the order, please include all relevant information along with a photo of the issues (that you received) and order number to raise the RE-PRINT REQUEST over email (firstname.lastname@example.org ) for quicker and smoother processing. Once we confirm, please courier the order (Address is mentioned below) for us to check and update you for the same.
5. The product should be in the same condition as delivered.
6. Damaged, stained, torn products will not be acceptable.
7. If by any chance the acceptable return duration is over, feel free to contact us on our email email@example.com.
Once we confirm the return, you will have to ship the courier at: 4th Floor, Plot No. 361, Sachin G.I.D.C, Surat. 395230.
We recommend using a reliable courier service, to avoid any hassle.
The refund will only be initiated once we receive the order in a valid condition with your bank details over mail for us to start the refund process.